Partner Terms & Conditions

1.1 Booking Hub is a trading name of Dion Wright Property Ltd, incorporated and registered in England and Wales with Company Number 15312220, whose registered office is at SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot SA12 7BR (We, Us or Our). To contact Us, telephone our customer service team at 0330 043 7522 or email Us at info@booking-hub.co.uk.

1.2 The Partner is the accommodation provider or operator (You or Your) who is entering into this agreement with Us.

1.3 You wish to use Our services to facilitate bookings of the Accommodation on Your behalf. Under this Agreement (as defined in clause 1.4), We act as Your disclosed agent. We are not responsible for the Accommodation itself, for which You enter into a contract directly with the Client.

1.4 These partner terms and conditions (Terms) govern Your use of Our Services and Our provision of Services to You (together, these Terms constitute the Agreement between Us and You). By registering as a Partner and using the Booking Hub Platform, You agree to be bound by these Terms and the Agreement. Following Your registration as a Partner, We will send You an email acknowledging receipt of Your registration. Please note this acknowledgement does not constitute acceptance of Your registration. Our acceptance occurs when We send You an email confirming Your Partner account activation (Activation Confirmation), at which point and on which date (Effective Date) the Agreement between You and Us comes into existence.

1.5 These Terms apply to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1.6 The Agreement constitutes the entire agreement between You and Us relating to its subject matter. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty that is not expressly set out in the Agreement.

2.1 In the Agreement, the following terms shall have the following meanings:

3.1 Under this Agreement, You appoint Us as Your non-exclusive booking agent for the facilitation of bookings and promotion of Your Accommodation.

3.2 We accept this appointment and agree to provide the Services. We may appoint sub-agents to assist with the provision of Services, including intermediary companies, travel management firms, and relocation service providers working with Us to arrange bookings on behalf of third parties.

3.3 Where the person entering into this Agreement is not the legal and beneficial owner of the Accommodation, by entering into this Agreement they warrant, represent and undertake that they possess the necessary authority to act on behalf of and legally bind the owner of the Accommodation for all purposes of this Agreement.

4.1 This Agreement commences on the Effective Date and continues in full force and effect until terminated in accordance with clause 11.

5.1 Subject to Our right to amend the Service Specification (see clause 5.2), We will provide the Services to You in accordance with the Service Specification.

5.2 We reserve the right to modify the Service Specification where required by any applicable statutory or regulatory requirement or where the modification will not materially affect the nature or quality of the Services. We will notify You in advance of any such modification.

5.3 We warrant that the Services will be provided with reasonable care and skill.

5.4 We will use reasonable endeavours to meet any performance timelines agreed between the parties, however such timelines are estimates only and failure to meet such timelines will not give You the right to terminate the Agreement.

5.5 Where Our ability to provide the Services is prevented or delayed by any failure by You to fulfil any obligation under the Agreement (Your Failure):

5.6 If any issue arises or You are dissatisfied with the Services, please contact Us at info@booking-hub.co.uk or telephone 0330 043 7522.

5.7 We operate call monitoring and recording to ensure You receive the highest level of service. We may monitor and record Your calls for quality assurance and training purposes.

6.1 You shall ensure the Accommodation meets the following standards:

6.2 The Accommodation is not required to provide reception facilities or a meet & greet service. Self-check-in arrangements are acceptable.

6.3 You shall maintain emergency management and maintenance support, which must as a minimum include an emergency contact telephone number available 24 hours per day, every day of the year.

6.4 Where the Accommodation fails to meet the requirements set out in clauses 6.1.1 to 6.1.11, You shall notify Us as soon as reasonably practicable and undertake the following in this order:

7.1 You shall ensure full compliance with all legal and regulatory requirements relating to the provision of the Accommodation. This includes (but is not limited to):

7.2 You shall cooperate with Us promptly in all matters relating to the Services. You will provide Us with such information and materials We may reasonably require to supply the Services, and ensure such information is complete and accurate in all material respects. This includes notifying Us before check-in of any fault, issue or damage of which You are aware that materially impacts the Accommodation.

7.3 You shall provide complete information to Us about the Accommodation including all Property Details by completing the online form on the Booking Hub Platform. You undertake that all information, materials and Property Details You provide to Us are lawful, accurate, complete and not misleading and You shall promptly inform Us of any changes or inaccuracies. We will use reasonable endeavours to ensure We do not host any unlawful information and will act promptly to remove or disable any such information upon becoming aware of it.

7.4 You shall ensure any repayments or refunds are paid to Us promptly and in any event within a maximum of 5 business days.

7.5 Where You fail to make a payment due to Us under this Agreement by the due date, then without limiting Our remedies under this Agreement, You shall pay interest on the overdue amount from the due date until payment is received in full, whether before or after judgement. Interest under this clause accrues daily at 4% per year above the Bank of England's base rate from time to time, with a minimum rate of 4% per year when the base rate is below 0%. You shall additionally pay to Us any fees, costs or expenses of collection We may reasonably incur in respect of overdue amounts.

7.6 You shall obtain and maintain all necessary licences, permissions and consents required for the Services before the date on which the Services commence.

7.7 You shall provide the Accommodation (and any agreed services or extras) to Clients strictly in accordance with the terms of the Confirmed Booking.

7.8 Where You fail to provide the Accommodation in accordance with the Confirmed Booking, You shall source suitable alternative accommodation of the same or superior standard to the Confirmed Booking, as per clause 6.4.2. Where the fees for alternative accommodation exceed the Accommodation Fees, the difference will be Your sole responsibility. Where suitable alternative Accommodation cannot be arranged in accordance with clause 6.4.2, then clause 6.4.3 shall apply.

7.9 You shall implement and apply a cancellation policy for each Confirmed Booking allowing any Client to cancel or modify a Confirmed Booking, for which We shall have no liability for any resulting loss. The cancellation policy must be applicable at any time from booking confirmation through to check-out.

7.10 You shall keep Us fully informed of any feedback received from any Client about the Accommodation and notify Us within one working day of receiving any complaints. You must also inform any Client that all future correspondence including complaints should be directed to Us.

7.11 You shall provide any assistance reasonably required by Us and respond to Us within the timeframe specified by Us (acting reasonably) to any requests from Us concerning a Client, the Accommodation or a Confirmed Booking.

7.12 You accept that We provide no warranty that:

7.13 You shall not circumvent Us in any manner that may directly or indirectly negatively impact Us commercially. You agree not to contact, initiate contact with, or attempt to conduct business with, at any time and for any purpose, either directly or indirectly, any Clients, occupants, bookers, employees, agents or other related parties introduced by Us through any Confirmed Booking, for the purpose of avoiding Our involvement, which would prevent Us from realising profit, fees, or other commercial benefit, without Our specific prior written approval. Where such approval is granted at Our sole discretion, it shall be provided in writing on a case-by-case basis. This restriction applies for 12 full months following the last check-out date on Our Platform or Your deregistration, whichever occurs later. Should such circumvention occur without Our approval, We will not be responsible or liable for payment, invoicing or any other matter related to such booking. Additionally, You will pay Us a fee equivalent to the commission We would have earned in such transaction, plus any costs, losses or expenses We incur on enforcement. You shall also be liable to Us for any commission We would have otherwise earned in future transactions with such Clients, occupants, bookers, employees, agents or other related parties, including any loss of goodwill, loss of profits, loss of sales or business, loss of agreements or contracts, or loss of anticipated savings or expenses. For clarity and to avoid doubt, this applies not only to Confirmed Bookings but includes any prospective business opportunity, contact or information directly introduced or disclosed to You by Us.

7.14 You shall ensure that the landlord/owner does not interfere with the provision of the Accommodation or with the performance of either party's obligations under this Agreement, including Your obligations under clause 7.13.

7.15 You acknowledge that general wear and tear, losses from acts of nature and routine maintenance are Your responsibility and shall not be treated as damages. In the event of loss or damage arising from the Client and/or occupants under a Confirmed Booking, You shall inform Us within 48 hours of guest check-out including photographic evidence of all items. Within a further 24 hours You shall provide an itemised outline of resolution, replacement or repair of the stated damages. Any items reported outside these timescales will no longer be eligible for reimbursement from the Client unless an agreed extension for further details is granted in writing by Us. After this point, We will attempt to facilitate an agreeable resolution between You and the Client, however if an agreed resolution is not reached within 48 hours You may communicate directly with the Client regarding such damage. For the avoidance of doubt, We have no liability to You for any damage (accidental, malicious or otherwise) to the Accommodation arising from a Confirmed Booking and Our only obligation to You in respect of the same is to invoice the Client.

8.1 Following receipt of a booking enquiry from a prospective Client, We shall inform You via the Booking Hub Platform unless in Our reasonable opinion We consider the Accommodation unsuitable for the prospective Client's requirements.

8.2 You shall follow Our enquiry and booking process on the Booking Hub Platform. Where You offer Accommodation following a booking enquiry, and both You and the Client accept the booking, it shall become a Confirmed Booking. We shall confirm the Confirmed Booking to You; such Confirmed Booking shall be subject to these Terms. You shall provide Us with all information We require to make available to the Client regarding the Confirmed Booking.

8.3 All Confirmed Bookings are binding on You from the time the booking confirmation is submitted via the Booking Hub Platform, or when the booking is confirmed by email or other means to You. Where confirmation is provided to You other than in writing, We will follow up with written confirmation. You acknowledge that Our confirmation to You represents the point at which a contract between You and the Client is formed.

8.4 Upon confirmation of Your first booking as a new Partner or Your next confirmed booking as an existing Partner, You must provide:

8.5 We provide no guarantee or warranty regarding the number of Confirmed Bookings We may facilitate.

8.6 We are not obliged to advertise or promote Your Accommodation on the Booking Hub Platform or through other channels.

8.7 We shall conduct appropriate Client identity verification from time to time as outlined in Our Service Specification.

9.1 You shall provide Us with Accommodation Fees for each property which You may update periodically via the Booking Hub Platform.

9.2 Any modification to the Accommodation Fees must be notified by You to Us with reasonable written notice. We shall update the Accommodation Fees in Our system within a reasonable timeframe following receipt.

9.3 Where the Accommodation is located in the United Kingdom and You are VAT registered, You must clearly indicate this on the Booking Hub Platform and apply VAT at the applicable rate. You shall notify Us of Your VAT policy for each property.

9.4 You will have the opportunity to set Your pricing for each booking before it is confirmed by Us as a Confirmed Booking. Following confirmation as a Confirmed Booking, You cannot modify the Accommodation Fee unless mutually agreed in writing by both parties.

9.5 Accommodation Fees should be stated inclusive of all applicable taxes. All taxes that apply must be clearly indicated.

9.6 For each Confirmed Booking, We act as Your payment processing agent, facilitating and receiving payment of the Accommodation Fees from the Client on Your behalf.

10.1 In consideration for providing the Services, You shall pay Us Commission in accordance with this clause 10. Commission is due on all Accommodation Fees. The Commission rate is 15% plus VAT of the total Accommodation Fees.

10.2 We will pay You the Accommodation Fee minus Our Commission and minus any payment processing fees charged by payment processors such as Stripe (Net Payment). All Accommodation Fees and Commission will be clearly displayed for each booking before You confirm it.

10.3 We are entitled to deduct the Commission and payment processing fees from payment of the Accommodation Fees for each Confirmed Booking (or shall invoice You separately if a deduction cannot be made for any reason). Upon request, We will provide a VAT receipt for the Commission for Your records (where applicable).

10.4 We shall forward the Net Payment 24 hours after the Client check-in date. We will transfer the Net Payment directly to Your nominated bank account provided under clause 8.4.3.

10.5 Where You are VAT registered, You will provide Us with an appropriate VAT invoice itemising the Accommodation Fee and VAT. You shall send such invoices to Us electronically, marked for the attention of the Client (including the relevant booking reference) but addressed "care of" Booking Hub as disclosed agent in respect of a Confirmed Booking.

10.6 For Confirmed Bookings of 28 nights or less, We will pay You the entire amount in a single transaction 24 hours after check-in.

10.7 For Confirmed Bookings exceeding 28 nights, We will pay You in monthly instalments (or at such other intervals as We may agree). Payment schedules will be displayed within the booking area on the Booking Hub Platform.

11.1 Either party may, by providing written notice to the other party, terminate this Agreement with immediate effect if:

11.2 Either party may terminate this Agreement without cause by providing at least two months' written notice.

11.3 Where You abuse or harass Our staff, We reserve the right to terminate this Agreement immediately. We also reserve the right to suspend Your access to Our Services at any time.

11.4 Where this Agreement is terminated for any reason, the termination does not apply to Confirmed Bookings made prior to the effective termination date and the rights and obligations of both parties under this Agreement regarding such Confirmed Bookings shall survive termination and remain enforceable.

11.5 Upon termination, You shall immediately return or (at Our direction) destroy all of Our Confidential Information.

11.6 Any provision of this Agreement that expressly or by implication is intended to come into force or continue in force upon or after termination of this Agreement shall remain in full force and effect.

12.1 All intellectual property rights in or arising from or in connection with the Services, including the Booking Hub Platform (excluding intellectual property rights in materials provided by You) are owned by Us (and where relevant Our licensors).

12.2 You grant Us a fully paid, worldwide, non-exclusive, royalty-free licence to use all Property Details and materials You provide to Us relating to the Accommodation for advertising and promoting the Accommodation on the Booking Hub Platform and elsewhere, and to modify and adapt the same as We consider appropriate for advertising and promoting the Accommodation.

12.3 You warrant and represent that You own all intellectual property rights in any Property Details and materials You supply to Us and that any use of such Property Details or materials by Us in accordance with this Agreement will not infringe the intellectual property rights of any third party. For the purposes of this clause 12, intellectual property rights include but are not limited to copyright, trademarks (registered or unregistered), brand rights, design rights, database rights, patents and confidential information.

13.1 We will process Your personal data in accordance with Our privacy policy, available at app.booking-hub.co.uk/privacy-policy, the terms of which are incorporated into this Agreement.

13.2 To the extent that personal data of Clients is shared between You and Us (both parties acting as data 'controllers') in performance of this Agreement, both You and We agree to:

13.3 You agree to comply at all times with all applicable obligations under the UK GDPR and the Data Protection Act 2018 regarding Your collection and handling of Client personal data.

14.1 Nothing in this Agreement limits either party's liability for death or personal injury caused by negligence or the negligence of employees, agents or subcontractors, or for fraud or fraudulent misrepresentation, or anything else for which it would be unlawful to limit or exclude liability.

14.2 Subject to clause 14.1, We shall not be liable to You whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement for any loss of profit, savings, use of money, business, goodwill or reputation whether such losses are direct or indirect, or for any indirect or consequential loss.

14.3 Subject to clause 14.1, for each Confirmed Booking, Our liability is limited to the Commission paid to Us for that Confirmed Booking. Where the liability does not relate to a particular Confirmed Booking, Our liability to You shall not in any given year exceed the total Commission You paid during that year.

14.4 Except as expressly provided, We shall not conduct checks during Confirmed Bookings relating to Clients or occupants and are in no way responsible or liable for their acts or omissions or for any damage or issues arising during their use of the Accommodation.

14.5 You shall indemnify Us in full for any liability, damages, costs, losses, expenses or other amounts incurred by Us in connection with a Confirmed Booking.

15.1 Without prejudice to any other provision in this Agreement, You shall indemnify Us for the full amount of all damages, expenses, losses, compensation, demands, actions, liabilities, fines, costs (including legal costs) which We incur or pay to any Clients, employees, agents, representatives, third parties (including Our own legal costs) or authorities as a direct result of:

15.2 The indemnity in clauses 14.5 and 15.1 survives termination of this Agreement for any reason.

16.1 You shall maintain for the duration of this Agreement (as detailed in clause 4) with a reputable insurance company, public liability insurance and building and contents insurance to a minimum of £1 million (or local equivalent) to cover injury and damage to third parties and their property whilst in the Accommodation. In both cases the insurer must be notified by You that the Accommodation will be used for short-term commercial bookings.

16.2 You will, upon Our request, provide Us with evidence of such valid insurance coverage.

17.1 Both parties undertake not to disclose at any time during the Agreement and for one year following termination of the Agreement, to any person any confidential Information concerning the other party's business, affairs, customers, Clients or suppliers, except as permitted by clause 17.2.

17.2 Both parties may disclose the other's Confidential Information:

17.3 Both parties may only use the other's Confidential Information for fulfilling obligations under the Agreement.

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under the Agreement caused by any act or event beyond Our reasonable control (Event Beyond Our Control).

18.2 Where an Event Beyond Our Control occurs that affects performance of Our obligations under the Agreement:

19.1 Neither party will undertake any action or omit to undertake any action which may harm the reputation or business of the other party.

19.2 We may assign or transfer Our rights and obligations under the Agreement to another legal entity. You may only assign or transfer Your rights or obligations under the Agreement to a third party with Our prior written agreement.

19.3 Any waiver by either party of a breach of any provision of this Agreement shall not be considered as a waiver of any subsequent breach of the same or any other provision.

19.4 Each provision of this Agreement is independent and severable from the remaining provisions and is enforceable accordingly. Where any provision of this Agreement is unenforceable for any reason but would be enforceable if part of the wording was deleted, it shall apply with such deletions as necessary to make it enforceable.

19.5 Any variation of the Agreement only has effect if made in writing and signed by both You and Us (or Our respective authorised representatives).

19.6 Nothing in this Agreement is intended, or shall be deemed, to establish any partnership or joint venture relationship between the parties.

19.7 All rights (express or implied) conferred upon any third party to this agreement by the Contracts (Rights of Third Parties) Act 1998 are expressly excluded.

19.8 This Agreement is governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.